Frequently Asked Questions

We offer website design, development, e-commerce solutions, SEO optimization, and ongoing website management. Our focus is on creating responsive, user-friendly websites that deliver measurable results for businesses.

We're based on the Central Coast, NSW, Australia. We primarily serve businesses in the Central Coast region, but also work with clients throughout Newcastle, Sydney, and across Australia.

Yes, we work with clients throughout Australia using video calls, email, and collaborative tools. Our streamlined remote process ensures clear communication and excellent results regardless of your location.

Our pricing depends on your specific requirements. We offer monthly subscriptions starting at $129/month or one-time builds from $1,990. Each project is unique, and we provide transparent pricing with no hidden costs.

Our monthly plans include website hosting, regular maintenance, security updates, content changes, technical support, and performance optimization. The specific features vary by plan level, with higher tiers including more frequent updates and additional services.

Yes, we offer flexible payment options for larger projects. Typically, we require a 50% deposit to begin work, with the remaining balance due upon completion. For custom projects, we can discuss payment schedules that work for your budget.

Typically 2-8 weeks depending on complexity. Simple websites can be completed in 2-3 weeks, while more complex e-commerce sites may take 6-8 weeks. We'll provide a specific timeline during our initial consultation.

Our process begins with a discovery phase to understand your business goals and requirements. We then create wireframes and design mockups for your approval before moving to development. After thorough testing, we launch your site and provide training on how to use it.

Yes, we build websites with user-friendly content management systems that allow you to make basic updates yourself. We also provide training and documentation to help you manage your site. For more complex changes, our team is always available to assist.

Yes, our monthly subscription plans include regular updates, security monitoring, content changes, technical support, and performance optimization to ensure your website remains secure and up-to-date.

Absolutely. All our websites are built with responsive design principles, ensuring they look and function perfectly on all devices, from desktop computers to tablets and smartphones. Mobile optimization is standard with every project.

Yes, we can assist with domain registration and provide reliable, high-performance hosting for your website. If you already have a domain or hosting, we can work with your existing providers or help you transition to our recommended solutions.

We primarily use modern frameworks like Next.js, React, and Tailwind CSS to create fast, responsive websites. For e-commerce, we work with platforms like Shopify and WooCommerce. Our technology choices are always based on your specific needs and long-term goals.

We provide ongoing support through our monthly maintenance plans, which include regular updates, security monitoring, and technical assistance. We're always available via email and phone to address any questions or issues that arise.

We typically respond to support requests within 24 hours during business days. For urgent issues, we prioritize responses and aim to address critical problems as quickly as possible. Monthly plan clients receive priority support.

Yes, we offer website audit and repair services to identify and fix issues with existing websites. Whether you're experiencing technical problems, poor performance, or security concerns, our team can help restore your site's functionality.